Ostin Tuma from Five Star Bath Solutions outlined the company’s unique offerings, emphasizing that they are a family-operated and locally-owned franchise with 90 locations across the U.S. and Canada since 1996. He highlighted that Five Star Bath Solutions is fully licensed and insured, performing all work according to local building codes. The company’s focus on customer satisfaction was underscored by its consistently high ratings and a reputation for getting installations done right, which Ostin attributed to their team’s exclusive focus on bathroom remodels and extensive experience.
For the installation, Ostin described a one-day process that begins with laying down floor protection and removing the existing setup down to the studs. Five Star would install a new deeper tub and add a fully waterproof backer board along with composite or Onyx wall panels, depending on the customer’s preference. Two corner shelves would be included, and accessories like a matte black rain shower head and matching fixtures were discussed as potential upgrades. The glass door options included a sliding “barn door” style, which was both aesthetically appealing and effective at containing water, making it well-suited for a bathroom with wood floors.
The Five Star Bath Solutions warranty includes a lifetime guarantee covering parts, labor, and any service fees with no additional cost to the customer. This warranty is fully transferable to future homeowners, which adds value to the property. Ostin also offered flexible payment options, including financing with a 10% down payment, allowing the customer to make affordable monthly payments. Additionally, customers can apply a $1,000 social media discount by leaving an honest review, providing further cost savings on the remodel.