Tom, the Five Star Bath Solutions representative, highlighted various product benefits and differentiators that cater to the customer’s needs. He emphasized the durability and non-porous quality of their acrylic materials, which resist mold and mildew, unlike grout and caulking that require regular maintenance. He recommended their DensShield backer board for waterproofing and a lifetime warranty on components like the Delta valve system, which includes a transferability option if the customer sells their home. Tom assured the customer that Five Star’s luxury vinyl planking for flooring offers a warmer feel and easier upkeep compared to tile, making it an ideal choice for long-lasting comfort.
During the installation process, Tom explained that the team would protect the home with drop cloths, remove the existing setup down to the studs, and install new plumbing and fixtures. He shared that installations are typically completed in a single day, with a second day allocated for flooring if requested. Five Star Bath Solutions handles the entire cleanup, including hauling away old materials without requiring a dumpster, and provides a pre-construction meeting within 7 to 10 days to finalize details and ensure a smooth experience on installation day.
The Five Star Bath Solutions warranty includes a lifetime guarantee on all materials and components, ensuring durability and peace of mind for the customer. The DensShield backer board also comes with a lifetime mold-resistant warranty, setting it apart from traditional options. The customer was reassured that maintenance would be minimal due to the non-porous materials and sealants, and Tom provided tips on cleaning products compatible with the system. The warranty’s transferability was also highlighted as a valuable investment feature for potential future homeowners.
Bathroom Remodel, France Ave N, Brooklyn Center, MN, 55429
