Tom Seesz, the Five Star Bath Solutions representative, highlighted the company's approach and reputation, explaining they are a locally-owned franchise known for high customer satisfaction and excellent reviews. Licensed, insured, and bonded, the company handles all required permits and inspections, which Tom noted not all companies provide, saving customers from future complications. He emphasized that Five Star's fully transferable lifetime warranty adds value to the home. Additionally, Tom pointed out that the franchise structure allows the company to offer competitive pricing without the markup associated with private equity-owned competitors.
For the installation, Tom described a detailed one-day process: the team arrives early to protect the floors, then removes the old system down to the studs, performing any necessary repairs to address mold or damaged studs. He explained that Five Star installs a DensShield waterproof backer board for long-term durability, adding quad-lock corner protection and thermal expansion sealant to prevent mold and mildew. The new tub, a solid-core design to avoid any bounce, would sit directly on the subfloor, providing stability. The wall panels would be custom-fitted, eliminating gaps and future maintenance related to caulking. Tom mentioned that if flooring was chosen, it would be completed the following day, with the team handling all cleanup and debris removal.
The Five Star Bath Solutions warranty includes a lifetime, fully transferable guarantee covering both parts and labor, without service fees. Tom clarified that Five Star's warranty applies to both product and installation, contrasting it with other companies that may charge service fees for repairs under warranty. He also provided flexible payment options, with a $1,000 discount available for online reviews or a yard sign display, allowing the customer to choose between upfront payment or financing plans.
Bathroom Remodel, 2-1/2 St NE, Fridley, MN, 55432
