Stacy Drake from Five Star Bath Solutions highlighted the company’s local ownership and experience in bathroom remodeling, assuring the customer that the company is fully licensed, insured, and adheres to strict quality standards. Stacy explained that Five Star Bath Solutions focuses on durability and ease of maintenance, using non-porous composite wall panels that eliminate the need for grout, which can often become a maintenance issue over time. She also described the extensive training of Five Star’s installers, who work exclusively with the company’s materials to ensure a high-quality result.
The installation process was outlined in detail, beginning with the team’s preparation of the workspace to protect the floors. Stacy explained that the team would remove the existing fixtures down to the studs, check for any structural issues, and replace damaged areas if necessary. The new setup would include a commercial-grade Delta valve system, waterproof DensShield backer boards, and composite wall panels extending to the ceiling, all designed to withstand water exposure and provide a low-maintenance finish. The project was estimated to take one to two days, depending on any additional adjustments needed after inspection.
Five Star Bath Solutions provides a lifetime warranty on both materials and labor, which is fully transferable if the home is sold, adding value to the property. Stacy also discussed financing options with the customer, including a $1,000 discount for online reviews or displaying a yard sign. She emphasized that the warranty includes all repairs at no extra cost, offering a reliable and cost-effective solution that ensures the remodeled bathroom remains in excellent condition for years to come.