Bathroom Remodel

Quaker Ln N, Plymouth, MN , 55441

Alaina Dettling walked the customer through Five Star Bath Solutions’ proprietary product line, which includes a composite material made with six layers and a PVC structural backer, overlaid with a hard acrylic coat for durability and easy cleaning. Alaina highlighted the benefits of their materials being non-porous, low maintenance, and requiring no harsh chemicals—ideal for a customer looking to reduce scrubbing and upkeep. Unlike fiberglass or overpriced acrylic options, Alaina explained their custom product provides better durability at a better value, falling between those two in cost. She also explained their shelves are built with internal brackets that screw into studs, making them secure enough to hold large bottles or be used for balance. The customer appreciated the emphasis on functional, long-term solutions and the honesty and ease of the consultation, comparing it favorably to other high-pressure companies.

Alaina described the installation process, which would include complete demolition down to the studs to address underlying issues like mold, water damage, or structural flaws. Five Star Bath Solutions includes mold remediation, plumbing replacement, and subfloor repair at no extra charge. Installers are fully certified, background-checked employees—not subcontractors—and the company manages permits, city inspections, and cleanup. The expected installation would be scheduled in mid-to-late May, about 6–8 weeks from the contract signing. The actual job would take 1–2 days to complete. During installation, the team will also review final shelf and grab bar placements with the customer to ensure they’re positioned to her preference.

Five Star Bath Solutions offers a full warranty that covers both labor and materials for as long as the homeowner owns the property, with no trip fees for service. This warranty is also fully transferable for a \$35 fee, adding value when the home is sold. Alaina emphasized this as a rare and valuable benefit. Financing was discussed extensively, with the customer opting for a 10-year term at \$185/month following a 10% down payment. The company’s low-pressure approach, transparent pricing, and commitment to quality made the customer feel confident in proceeding. She felt heard, supported, and ultimately proud of making a choice to improve her space, especially given the challenges she had overcome in recent years.

Features presented by the representative:

* Walk-in shower with low-threshold base
* Full demo to the studs and subfloor
* Proprietary composite wall system with 6-layer durability
* Seamless waterproof backer board with leak-proof corners
* Mold remediation and subfloor repair at no extra charge
* Delta commercial-grade brushed nickel fixtures
* Two structural corner shelves and two grab bars
* Curved shower curtain rod
* 1–2 day install time with 6–8 week scheduling lead
* Locally owned operation with over 30 years' experience
* Fully transferable lifetime warranty (materials and labor)
* Flexible financing with 10-year terms and no early payoff penalty