Ostin Tuma from Five Star Bath Solutions highlighted the company’s approach, which emphasizes quality and a customer-focused service model. He mentioned that Five Star Bath Solutions is locally owned, family-operated, and part of a franchise network with over 90 locations across the U.S. and Canada, operating since 1996. The company is fully licensed, insured, and follows local building regulations, ensuring all permits are pulled when needed. This approach, Ostin noted, ensures reliable service and has earned the company high ratings and positive feedback in the market.
Ostin outlined the installation process as typically completed in a single day. The installation would involve removing the existing bathtub down to the studs, conducting any necessary structural repairs, and installing a commercial-grade Delta valve system for durability. Five Star Bath Solutions uses a waterproof backer board and their proprietary, multi-layered composite wall panels, which are easy to clean and resist mold, eliminating the need for grout. Accessories such as the grab bar and corner shelves are customized based on customer preferences, with the installers confirming placement on installation day to ensure satisfaction.
Five Star Bath Solutions provides a lifetime, fully transferable warranty covering all materials and labor, which adds resale value for future homeowners. Ostin explained that the company also offers financing options to make the project more affordable, including a $1,000 discount for social media promotion or a yard sign display. He assured the customer that this warranty covers any necessary repairs without additional charges, providing long-term reliability and peace of mind for the remodeled bathroom.
