Brad Mercer, the Five Star Bath Solutions representative, emphasized their position as a “middle ground” option between costly general contractors and liner-only companies. The customer was drawn to the company for this reason and was reassured by their “really good” aesthetics. Brad showcased the Smart Choice composite wall package as a preferred solution, describing its thick, durable, scratch-resistant, non-porous panels embedded with antimicrobial protection. He explained how this product solved long-term grout and moisture problems, reducing maintenance and enhancing safety. The customer was impressed with the customization options, including layout flexibility, color choices, and accessories like handheld showers, grab bars, and corner seating. The option to source vanities and fixtures from Lowe’s or USA Flooring added to the personalized appeal.
Five Star Bath Solutions is a locally owned branch backed by a national company, with their Wake Forest office handling installations throughout the Triangle. Brad explained the process begins with a project manager named Bob coming out a few days after a deposit to confirm all specifications. Installation would take approximately five days, with a return visit for final glass installation after wall measurements. The team includes trained specialists with a strong emphasis on efficient, clean work, and the company has a $2 million liability policy, ensuring safety and peace of mind. Materials like composite flooring (LVP/LVT) were shown to complement existing hardwoods, and Brad guided the customers through aesthetic coordination with cabinetry, color schemes, and fixtures.
Five Star Bath Solutions provides a lifetime guarantee on both materials and labor, which Brad noted is unique compared to competitors who only offer material warranties or charge for service calls. All work includes professional-grade adhesives, antimicrobial sealants, and waterproof backer boards with cement coatings to prevent leaks and mold. The entire system, from custom glass to grab bars and accessories, is built to be low-maintenance and long-lasting. The representative’s consultative approach and emphasis on flexibility and honesty helped build trust, with the customer remarking on the prompt, helpful follow-up and noting they favored the company’s small, family-owned model and genuine service.
Five Star Bath Solutions Features Highlighted by Brad Mercer:
* Smart Choice composite walls: antimicrobial, non-porous, scratch-resistant
* Frameless, custom-fit glass doors with minimal trim
* Custom low-threshold shower pans and long drain options
* Design flexibility: niche placement, fixture finishes, vanity sourcing
* Flooring options (LVP/LVT) for seamless integration with existing hardwoods
* Local office and project management with responsive support
* Lifetime warranty on both labor and materials
* Trained, certified installers and clean, fast installation process
* Liability insurance for customer protection
* Support for customer-selected materials from preferred vendors like Lowe’s and USA Flooring
Tub To Shower Conversion, Robin Rd, Chapel Hill, NC, 27156
