Jerry Helfer, the Five Star Bath Solutions representative, highlighted the company’s commitment to quality and customer satisfaction. He explained that the company does not subcontract; all technicians are thoroughly trained and certified. Jerry emphasized the non-porous, grout-free surfaces offered by Five Star Bath Solutions, which would eliminate the need for harsh chemicals and constant scrubbing. He also mentioned the company's extensive reviews and the fact that they are recognized across the United States and Canada, with thousands of satisfied customers.
The installation process was detailed by Jerry, who explained that the team would remove the existing tub, tile, and any damaged materials, replacing them down to the studs with new plumbing and a wall system that could be customized in terms of height and material. He assured the customer that the installation would take approximately two days, and that all the work would be conducted by certified in-house technicians. The timeline for starting the project was estimated at six to eight weeks, depending on the product order and scheduling.
Five Star Bath Solutions offers a lifetime warranty on their Smart Choice composite material, which is also transferable to future homeowners. This warranty contrasts with the ten-year warranty offered on acrylic products by other companies. The representative highlighted the importance of verifying warranty details with other companies, as the limited lifetime warranties they offer might have hidden clauses. Jerry also discussed financing options, including zero-down payment plans and competitive interest rates, emphasizing the flexibility and customer-friendly terms provided by Five Star Bath Solutions.