Brad from Five Star Bath Solutions recommended the Smart Choice package, emphasizing its grout-free composite material designed for low maintenance and mold resistance. He explained that the composite’s antimicrobial properties make it easier to clean and that the material replicates a high-end stone appearance without the upkeep of real stone. Brad reassured the customer that Five Star Bath Solutions, unlike some competitors, does not subcontract work; only their trained and background-checked employees handle installations, ensuring quality and reliability. He also highlighted Five Star’s positive reputation, noting a 4.8 rating and a longstanding presence in the local area.
For the installation, Brad outlined a thorough process, beginning with protective drop cloths from the entryway to the bathroom, followed by a full teardown of the existing tub and shower. He explained that any structural repairs discovered during installation, such as subfloor damage, would be addressed at no extra cost. New plumbing with PEX piping and a waterproof backer board would be added, along with a custom low-threshold shower base that prevents slips and is reinforced for durability. Brad estimated a timeline of six to eight weeks from the order to installation, with the job itself expected to take two days.
The Smart Choice package includes a lifetime warranty on materials, parts, and workmanship, transferable to future homeowners, which adds value to the property. Brad presented flexible financing options, including a zero-down option, and mentioned a current promotion offering a 75% discount on installation costs. This warranty and financing flexibility provided the customer with confidence in their investment, ensuring both affordability and lasting quality.