Brad from Five Star Bath Solutions recommended the Smart Choice package, explaining that its composite material provides a grout-free surface that would significantly reduce maintenance needs and prevent mold. Brad emphasized the composite’s durability, noting its non-porous, antimicrobial qualities and scratch-resistant coating. He shared that Five Star Bath Solutions does not use subcontractors, ensuring that their own trained and background-checked installers would handle the project, enhancing reliability. He also highlighted the company’s strong online reviews and their longstanding service in North Carolina, which gave the customer confidence in their expertise.
Brad outlined the installation process, starting with protective drop cloths and a complete tear-down of the current setup. Five Star’s approach includes addressing any hidden issues, such as subfloor repairs, at no extra cost if discovered. For the new shower, Brad described their waterproof backer board, which is fully inorganic and resistant to mold, and the use of PEX plumbing, which is durable and adaptable to the home’s environment. Brad estimated a timeline of six to eight weeks from order to completion, with installation itself typically taking about two days.
The Smart Choice package included a lifetime warranty on all materials, parts, and workmanship, which could be transferred to future homeowners, adding value to the home. Brad presented financing options, including zero-interest plans, and mentioned the company’s current promotion, which offered a 75% discount on installation costs. This warranty and financing combination assured the customer of a cost-effective investment that would offer durability and quality.